Sometimes it’s the little things that wreak havoc with our carefully manufactured image. We spend a lot of energy playing the part. We get a nice haircut, we make ourselves smell nice, and we dress up in a fancy suit. Even our office space plays a role in our quest to make the right impression.

We hang diplomas on the wall next to our law license, opposite the perfect piece of art. The furniture is solid and brightly polished. Some of us lay out fancy $100 pens. We hide the piles of unfinished work in a lower drawer.

But it can all unravel in an instant. Sometimes it’s the smallest thing that undermines our credibility. Sometimes we don’t notice when it happens or understand why. We don’t see what others see.

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