If you have ever been in a situation in which you were really upset with someone, you will probably understand how frustrating it can be when theyremain calm. By not seeming bothered, they are signaling that the situation isn’t upsetting them—and that they are better able to control their emotions. When you are a screaming ball of anger, you don’t want the other person to just sit there and play it cool. So as hard as it may be, when someone is screaming and abusing you, the best thing to do is to just remain cool and calm. The mismatch between your emotional state and theirs will cause them to feel even more upset—and later, a bit embarrassed.