How good a job are you doing? Client surveys are the only way to know

As a college undergrad (years ago), I interned for a really good lawyer. He knew the ins and outs of immigration law like the back of his hand. He could handle routine cases in his sleep and worked on challenging cases like a scholar. He knew how to navigate his way through the bureaucracy of the immigration system and had a reputation for knowing his stuff.

Unfortunately, he also had a reputation for being kind of a jerk. He treated his clients like they were there for him, and not the other...

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