Ethics of using support staff in your firm

As our law practices grow and develop, we all learn the importance of utilizing support staff to increase efficiency and appropriately leverage our billing. It does not make financial sense for all work to be billed at the lawyer’s rate, especially for the more ministerial tasks. Clients are happy to pay less for a paralegal to do some of the work, and the lawyer is thus able to concentrate on the more complex issues. And some paralegals and legal assistants are so knowledgable that they are...

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